Frequently Asked Questions

Everything you need to know about shopping with Florence The Label

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order is dispatched.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are eligible for store credit only.

Do you ship internationally?

Yes, Florence The Label ships worldwide. International delivery times vary by location but generally take between 7-14 business days.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking link. You can also track your package directly through our website using your order number.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Afterpay and Klarna.

Are your products ethically sourced?

At Florence The Label, we are committed to sustainability and ethical manufacturing. We partner only with factories that guarantee fair wages and safe working conditions for all employees.